Meet The Team

Care Support Workers

We have over 60 employees now working across North Denbighshire.  You will see pictures of our Care Support Workers throughout this website.  You can see some of the team below.

Office Team

Karen Hughes - Managing Director / Proprietor

Ms Karen Yvonne Hughes – Managing Director / Proprietor 

E-mail Karen    E-mail

Social Care Wales registration. (W/2026246) View


Ms Hughes has been responsible for the continued expansion and development of Michael Phillips Care Agency Ltd since January 2001.  From just 5 care staff initially, she has expanded the company at an enviable rate to its current staff count of around 60 and this trend is only showing an upward turn.  She insists that the quality of service offered to both Service Users and Staff is consistently high, and is dedicated to on-going change to enable to company to remain competitive in the current market.

With an emphasis on training and development, not just for herself but for all employees with Michael Phillips Care Agency Ltd, she has been able to encourage further recruitment as a result of the confidence the general public have in the abilities of the Care / Support staff at Michael Phillips Care Agency Ltd, and as a result, the business is continuing to flourish.

Ms Karen Hughes Portrait

Ms Hughes was short listed for the highly recognised National Domiciliary Care Manager for Wales Award in November 2007.  She attended the Gala Dinner at Cardiff City Hall and was awarded her overall winners trophy by Mrs Gwenda Thomas AM.  The award was sponsored by the RBS.

Karen completed a 20 day course in ‘Leadership and Management’ in association with ILM, finishing in April 2010, at which time she also completed PTLLS (Preparing to Teach in the Lifelong Learning Sector). In September 2011 she embarked on the LEAD Wales programme at Bangor University and graduated in August 2012.  Karen is dedicated to promoting independence and choice for all our service users and staff, she encourages good communication and attitudes which work well alongside a respectful and dignified care provision. 

As one of her companies in-house trainers, she delivers various courses including Medication in domiciliary care settings, Health and Safety and the Principles of Manual Handling, Food Hygiene in community settings, Cross Infection, including Covid-19, Pressure Ulcer Prevention, Safeguarding Adults and of course full support for all new care staff on the requirements to reach their registration with Social Care Wales.  She is also a published author of her own life story Monster in my Mind under her pen name Alison Pepperton.

(Karen’s favourite pastime is – Gardening, holidays any where hot and quiet, and dining out).

Lydia Hughes - Responsible Individual / Director

Miss Lydia Hughes – Responsible Individual / Director

E-mail Lydia   E-mail

Miss Lydia Hughes joined the company in August 2008.  Lydia deals with the day to day financial administration of Michael Phillips Care Agency Ltd and has the responsibility of being the companies RI (Responsible Individual).

In 2009 Lydia enrolled at Coleg Llandrillo Cymru to gain an FdA in Management and Business, funded by the company, and in 2012 she graduated with a first class BA (Hons) Management and Business. Lydia is fulfilling her role as Finance Manager and has taken on various other training in accountancy to complement her current position.  She was promoted to her new position as our CIW registered Responsible Individual in November 2016 and completed her diploma Level 5 in Adults management in Social Care in August 2017 .

Lydia works closely with the MD, assisting with payroll, accounts, HR duties and dealing with our service users contracts from across North Denbighshire.

(Lydia’s favourite pastime is – Finding a bargain, holidays, darts and sunny days in her garden.)

Jayne Haimes - Senior Care Manager

Ms Jayne Haimes – Senior Care Manager

E-mail Jayne     E-mail

Care Council for Wales registration. (W/2084570)  View

Ms Haimes is responsible for the day-to-day issues surrounding the management of all clients and their care packages under the direction of the Managing Director and Responsible Individual at Michael Phillips Care Agency Ltd.

Jayne has been with Michael Phillips Care Agency Ltd since November 2003 and has proved herself by moving up through promotion and training to the position she now holds as Senior Care Manager.

Working closely with the Managing Director and Responsible Individual, Ms Haimes is also dedicated to the welfare of all service users.  She shows an aptitude for working well under pressure, and this is reflected in the smooth running of the agencies daily care requirements, with the assistance of her office team.  Jayne has an excellent capacity for understanding the uniqueness of every individual under her control.

Ms Haimes continues to complete at least 30 hours of training and development annually.

(Jaynes favourite pastime is – Supporting her favourite football team, her family and walking her dogs)

Marie Evans - Private Client Representative

Marie Evans – Private Client Representative

Marie Evans joined the Agency as a carer in 2005.  Since then she has developed her role effectively within the organisation.  In recent years she became our Private Client Representative and also carries out regular training within the company.  She holds her PTLL’s certificate and is our Dementia specialist and Champion. She’s also provides our care staff with the following courses, Manual Handling and Hoist, Dying Death and Bereavement, Dignity in Homecare, First Aid, Stroke and Catheter care as well as being our Community equipment specialist.  Marie loves attending update courses and new training courses regularly and works well with all members of the care team, who love attending her classes.  She also works well with her contacts both private and local authority, and ensures all Care Plans are up-to-date and accurately portray the individuals needs gathered on the clients initial personal assessments.

(Maries favourite pastime is –  sitting in the garden with a glass of Rose`.)


Angela Brown - Team Leader

Angela Brown – Team Leader

Our Team Leader carries out administration duties within the offices to compliment her role as a carer in the community and also carries out on-call duties to cover out of hours.  Since joining us in 2008, Angie’s role has evolved to also include responsibility of on call duties alongside other supervisors and liaising daily with members of the management team and our Senior Care Manager. Angie has completed their NVQ/ Diploma level 3 in Health and Social Care (Adults) along with various other training and development courses.  She also carries out regular supervisions on all care support staff. 


(Angie’s favourite pastime is – Spending time with friends and family and most importantly, the countdown to Christmas)