Meet The Team

Care Support Workers

We have over 60 employees now working across Denbighshire and Conwy.  You will see pictures of our Care Support Workers throughout this website.  You can see some of the team below.

Office Team

Karen Hughes - Managing Director / Proprietor

Ms Karen Yvonne Hughes – Managing Director / Proprietor

E-mail Karen    E-mail

Care Council for Wales registration. (W/2026246)  View

Ms Hughes has been responsible for the continued expansion and development of Michael Phillips Care Agency Ltd since January 2001. From just 5 care staff initially, she has expanded the company at an enviable rate to its current staff count of over 60 and this trend is only showing an upward turn. She insists that the quality of service offered to both Service Users and Staff is consistently high, and is dedicated to on-going change to enable to company to remain competitive in the current market.

With an emphasis on training and development, not just for herself but for all employees with Michael Phillips Care Agency Ltd, she has been able to encourage further recruitment as a result of the confidence the general public have in the abilities of the Care / Support staff at Michael Phillips Care Agency Ltd, and as a result, the business is continuing to expand.

Ms Hughes was short listed for the highly recognised National Domiciliary Care Manager for Wales Award in November 2007. She attended the Gala Dinner at Cardiff City Hall and was awarded her overall winners trophy by Mrs Gwenda Thomas AM. The award was sponsored by the RBS.

Karen completed a 20 day course in ‘Leadership and Management’ in association with ILM, finishing in April 2010, at which time she also completed PTLLS (Preparing to Teach in the Lifelong Learning Sector).

In September 2011 she embarked on the LEAD Wales programme at Bangor University and graduated in August 2012.

Karen is dedicated to promoting independence and choice for all our service users and staff, she encourages good communication and attitudes which work well alongside a respectful and dignified care provision.

(Karen’s favourite pastime is – Gardening and dining out)

Lydia Hughes - Responsible Individual / Director

Miss Lydia Hughes – Responsible Individual / Director

E-mail Lydia   E-mail

Miss Lydia Hughes joined the company in August 2008.  Lydia deals with the day to day financial administration of Michael Phillips Care Agency Ltd and Michael Phillips Centrepoint Ltd.

In 2009 Lydia enrolled at Coleg Llandrillo Cymru to gain an FdA in Management and Business, funded by the company, and in 2012 she graduated with a first class BA (Hons) Management and Business. Lydia is fulfilling her role as Finance Manager and has taken on various other training to complement her current position.  She was promoted to her new position as our CIW registered Responsible Individual in November 2016 and completed her diploma Level 5 in Adults management in Social Care in August 2017 .

Lydia works closely with the MD, assisting with payroll, accounts, HR duties and dealing with our service users contracts from across Conwy and Denbighshire.

(Lydia’s favourite pastime is – Finding a bargain and sunny days out.)

Jayne Haimes - Senior Care Manager

Ms Jayne Haimes – Senior Care Manager

E-mail Jayne     E-mail

Care Council for Wales registration. (W/2084570)  View

Ms Haimes is responsible for the day-to-day issues surrounding the management of all care packages under the direction of the Managing Director and Responsible Individual at Michael Phillips Care Agency Ltd.

Jayne has been with Michael Phillips Care Agency Ltd since November 2003 and has proved herself by moving up through promotion and training to the position she now holds as Senior Care Manager.

Working closely with the Managing Director, Ms Haimes is also dedicated to the welfare of all service users.  She shows an aptitude for working well under pressure, and this is reflected in the smooth running of the agencies daily care requirements, with the assistance of our Care Service Coordinator, Ms Belinda Ward.  Jayne has an excellent capacity for understanding the uniqueness of every individual under her control.

Ms Haimes continues to complete at least 90 hours of training and development annually.

(Jaynes favourite pastime is – Supporting her favourite football team, and walking her dogs)

Belinda Ward - Care Service Co-ordinator

Ms Belinda Ward – Care Service Co-ordinator

E-mail Belinda     E-mail

Ms Belinda Ward is responsible for our staff supervision and risk assessments within service users homes.

She joined the agency as a carer in March 2004 and has also worked her way up through promotion and training within Michael Phillips Care Agency Ltd, completing Nvq level 3 in Health & Social Care (adult) in 2008.  She went on later to complete her Pttls award to enable her to provide in-house training alongside two others in the company.

Belinda is dedicated to supporting the role of our carer / support staff out in the field. She is also one of our three in-house trainers and provides regular training, specialising in Manual Handling / Hoist Awareness, POVA / SOVA and First Aid Awareness either in the field, or here at Michael Phillips Care Agency Ltd’s training suite

Belinda is an inspiration to our employees, showing dedication to both them and all our services users.

Belinda completed courses during 2009, which include ‘infection control’ and ‘risk assessments’ and regularly updates her training to comply with current legislation.

(Belinda’s favourite pastime is – Quality family time and chocolate…lots of it)

Marie Evans - Private Client Representative

Marie Evans – Private Client Representative

Marie Evans joined the Agency as a carer in 2005.  Since then she has developed her role effectively within the organisation.  In recent years she became our Private Client Representative and also carries out regular training within the company.  She holds her PTLL’s certificate and is our Dementia specialist and Champion.  Marie attends update courses and new training regularly and works well with all members of the team.  She also works well with our Quality Representative, and ensures all Care Plans are up-to-date and accurately portray the individual needs gathered on the clients personal assessments.

(Maries favourite pastime is –  sitting in the garden with a glass of Rose`.)

Patricia Hughes - Quality Representative

Patricia Hughes – Quality Representative

Patricia (Trish) joined the company as a care support worker back in 2007.  Since then she worked for a while as our Day Care Manager at Michael Phillips Centrepoint Ltd.  Following the closure of the centre, she became our Quality Representative at Michael Phillips Care Agency Ltd.  She works closely with the Managing Director in relation to HR issues and our staff induction framework and also visits all our clients on a rotational basis to discuss their current needs and carry out their initial assessments, on-going quality visits and re-assessments.  She is methodical in her approach to her duties and is a valued member of the team.  Trish regularly attends training courses to enhance on her abilities to carry out her role in ensuring high quality is maintained.

(Trish’s favourite pastime is – enjoying married life)

Angela Brown - Team Leader

Angela Brown – Team Leader

Our Team Leader carries out administration duties within the offices to compliment her role as a carer in the community.  Since joining us in 2008, Angie’s role has evolved to also include the responsibility of on call duties and liaising daily with members of the management team and our Senior Care Manager. Angie has completed their NVQ/ Diploma level 3 in Health and Social Care (Adult) along with various other training and development courses.  She is also able to carry out initial assessments on existing and new clients.

Dedicated to the quality of services provided to all our service users, Angie regularly monitors care staff in the field via supervision and spot checks. 

(Angie’s favourite pastime is – Spending time with friends and family and most importantly, the countdown to Christmas)