Ms Karen Yvonne Hughes
Registered Manager / Managing Director / Proprietor
E-mail Karen here

View Care Council for Wales registration. (W/2026246)

Ms Hughes has been responsible for the continued expansion and development of Michael Phillips Care Agency Ltd since January 2001.  From just 5 care staff initially, she has expanded the company at an enviable rate to its current staff count of around 52 and this trend is only showing an upward turn.  She insists that the quality of service offered to both Service Users and Staff is consistently high, and is dedicated to on-going change to enable to company to remain competitive in the current market.

With an emphasis on training and development, not just for herself but for all employees with Michael Phillips Care Agency Ltd, she has been able to encourage further recruitment as a result of the confidence the general public have in the abilities of the Care / Support staff at Michael Phillips Care Agency Ltd, and as a result, the business is continuing to expand.

Ms Hughes was short listed for the highly recognised National Domiciliary Care Manager for Wales Award in November 2007.  She attended the Gala Dinner at Cardiff City Hall and was awarded her overall winners trophy by Mrs Gwenda Thomas AM.  The award was sponsored by the RBS.

Karen completed a 20 day course in ‘Leadership and Management’ in association with ILM, finishing in April 2010, at which time she also completed PTLLS (Preparing to Teach in the Lifelong Learning Sector). In September 2011 she embarked on the LEAD Wales programme at Bangor University and graduated in August 2012.  Karen is dedicated to promoting independence and choice for all our service users and staff, she encourages good communication and attitudes which work well alongside a respectful and dignified care provision.  As one of her companies in-house trainers, she delivers various courses including Medication in domiciliary care settings, Health and Safety and the Principles of Manual Handling, Food Hygiene in community settings, Cross Infection, including Covid-19, Pressure Ulcer Prevention and of course full support for all new care staff on their Principles and Values workbooks.

(Karen’s favourite pastime is – Gardening, holidays any where hot and quiet, and dining out)

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