March 4th 2016. On behalf of my mother (NS) and our family, I a writing to express our thanks for the care you gave to her over a ten month period prior to her move into Residential Care.
We found your staff to be both professional and very understanding towards both the needs on (NS) and our family. Nothing was too much trouble and we were kept informed of how things were progressing and if there were any concerns. Nellie developed positive relationships with all staff from your agency but particularly with her regular carer Tina, who she misses and often speaks fondly of. Without your help, support and dedication we would not have been able to keep (NS) at home as long as we did.
(GS) – son