Company Profile

Code of Practice

At Michael Phillips Care Agency Ltd, our aims and objectives are to promote independent flexible living.

We aim to respect the wishes, privacy, culture and expectations of every service user. Service users should:

  • Be treated with respect and dignity as a valued individual.
  • Be able to enjoy social interaction, physical security, privacy and dignity.
  • Be encouraged to live and act as independently as possible.
  • Have equal opportunities to participate in day to day activities.
  • To be able to interact with other individuals within the community, forming relationships with people who are not providing services to them.
  • Have a voice, make choices and be heard
  • Have choices about how they receive care and be included in the planning
  • Have  control over how they want to live their lives,

Statement of Purpose

Our Statement of Purpose is a living document and regularly updated.  If you require a current copy, please contact the Responsible Individual – Miss Lydia Hughes who will forward you our current copy.

We can also provide an extensive Home Care Manual to all our clients or staff upon request and this master copy is available within the offices.

  • Tel 01745 350923

Services Users We Provide For Include:

  • Care to the elderly mentally ill
  • Elderly vulnerable or chronically ill adults
  • Support calls for the elderly or physically disabled
  • Adults with sensory loss/ impairments
  • Terminally ill
  • Learning disabilities
  • Drug and Alcohol issues
  • Care provisions for 18yrs and over
  • Physical disabilities
  • EMI and MI

Registered Body Details

We are registered with the Care Inspectorate Wales.

CIW North Wales Region
Government Offices
Sarn Mynach
Llandudno Junction
LL31 9RZ

Social Care Wales Registration Details

We have 2 managers registered with Social Care Wales:

  • Ms Karen Hughes
Proprietor / Managing Director

Registration number W/2026246 

  • Ms Jayne Haimes
Senior Care Manager

Registration number W/2084570

Our care staff are also registered as per the requirements of Social Care Wales. We are also registered with Care Inspectorate Wales under RISCA and our Responsible Individual is Miss Lydia Hughes (Director / Finance Manager)