Recruitment & Training

At Michael Phillips Care Agency, we require a number of reliable and dedicated employees to cover many aspects of care in the community across North Denbighshire and North Conwy.

Our care staff will deliver many aspects of community care and support, including, intimate personal care, meal prep, shopping and domestic calls, supported outings, medication prompts, check calls and sitting services, accompanied hospital visits and prescription collections. If you are over 18yrs of age and feel you have the ability and aptitude to this type of work, please get in touch.

With our in-house training facilities we can guarantee the high quality, on going, delivery of training and development of all our employees, in line with current CSSIW legislation and regulations.

We have a vast amount of mandatory, in-house, induction and training programmes that each employee will be involved with on a regular basis, enhancing knowledge and promoting safe working practices.

All employees join us on an initial 4 month probationary period, after which, you will be enrolled onto the Diploma in Health and Social Care qualification, via our accredited partnerships with Coleg Llandrillo Cymru.

Continuous training includes:

  • Moving & Handling/ Hoist Training
  • First Aid Awareness
  • Medication Awareness
  • Food Hygiene/ Food Safety
  • Health & Safety
  • Dementia Care
  • Dignity in Care Awareness
  • Catheter/ Continence Care
  • Dying, Death & Bereavement
  • Protection of Vulnerable Adults

What we offer:

  • 5.6 weeks annual leave (pro rata)
  • Travel time payment between calls
  • Industry related training
  • Full induction framework
  • City & Guilds Diploma in Health and Social Care – Adults (level 2)
  • Optional Pension scheme
  • Uniform (you provide black trousers and shoes)

What we require from you:

  • Minimum 2 references essential (1 must be previous employer)
  • Car owner/ user with full driving licence essential
  • Access to a mobile phone
  • An enthusiastic and genuinely caring nature
  • Dedication to mandatory on-going training
  • Professionalism
  • Reliability and team working skills

Michael Phillips Care Agency Ltd is committed to promoting equal opportunities in employment and service delivery across our whole organisation. We aim to develop good policy and practice to ensure effective implementation, in relation, and appropriate to, the relevant codes of practice and the social care and wellbeing act Wales.

No offer of employment will be made until satisfactory references and a suitable enhanced DBS have been received.

If you would like an informal discussion regarding any of the above, or to request an application pack to be sent via post, please contact:

  • 01745 350923.
Job Description & Person Specification
Interview Expectations

When arriving for interview please….

Once you have completed your application, please take time to have a look around our website and familiarise yourself with our company.

Things to note:

  • Please arrive on time for your allocated interview.
  • What interests you about Mpca Ltd and why have you applied?
  • Familiarise yourself with the services we provide.
  • Familiarise yourself with the job description and the role.
  • Ensure you can substantiate what your application says about you.
  • Expect to answer questions on how your experience, skills and knowledge would transfer into our company.
  • If you have been asked to bring anything to the interview, please ensure you do so.
Employee Case Study: Adam Jones

What is your job title? Care Support Worker / Supervisor.

How long have you been in your current role? I have been working as a care support worker in the community with Michael Phillips Care Agency since March 2017 and I was successfully promoted to Supervisor / Carer in August 2017.  This change of role gives me more responsibilities and I love the one-to-one supervisions with my colleagues and I am now also starting on-call duties some nights which will eventually lead to more responsibility.

Did you always want to do the job? It’s not something I’d planned to do when I was younger, I seemed to always lean towards retail but being made redundant 3 times made me decide on a career change.  I worked in a Nursing Home before joining Michael Phillips Care Agency Ltd, I loved the role as a carer, but I wanted to achieve more than I was.  Since becoming a Community Care and Support worker, I’ve met so many different people from all walks of life, and with so many different support needs.  Every client is different and so no two days are ever the same.  I have my own set of clients in a small area and I also get to meet other staff and clients when I am carrying out supervisions. It was the best career move I ever made.

What training was required?  Since joining Michael Phillips Ltd, I’ve completed the following courses:
I am working towards my Level 3 Diploma in Health and Social Care which I hope to complete by January 2019.
Infection Control
Legislation and Principles of Manual Handling
Manual Handling and Hoist Awareness
H&S Training
Food Hygiene Training
POVA / SOVA Training
First Aid Training
Dying Death & Bereavement Training
Supervision Skills Training
Dementia Friends session
Diploma Level 2 in Awareness of Dementia Feb 2016
I love the training sessions, they have their own qualified trainers here and also bring in external trainers for some of the sessions, the college even come here to use the training room for my Diploma sessions and the best thing is I get paid to learn, can’t be bad eh!

What is an average day like for you? No two days are ever the same, even though I visit the same portfolio of clients.  Each call can throw up its own challenges, which only adds to my experience and knowledge.  Most calls are straight forward, but on occasion I need to reflect on my past experiences to deal with whatever issue I am faced with so that I can offer the highest level of support to my client, which is what matters to me.
The majority of my calls are in a 3 mile radius; this means I get to meet more clients during the day.  I work in an area team, so I am never far away from my colleagues if they need assistance during their calls. It’s busier mornings and evenings, so I get time in the afternoon to carry out my supervisory duties or to take time for myself and collect my son from school which is a mega bonus for me.

What do you enjoy most about your job? I enjoy the fact that I get on with everybody and I get the support from the office as and when I need it.  I work with a friendly team in the working area I chose at interview.  I work with around 28 other care support workers in the Rhyl / Rhuddlan area and also liaise closely with a similar size team working in the Prestatyn / Meliden area. I love the fact that from the start of my day at 7.30am I remain busy until lunches finish and then get my break until I start again at 5.30pm.  The best part of being a care support worker / supervisor is the freedom out on the road and the positive attitude of the colleagues I work with daily both in my clients homes and in the offices.

What career ambitions do you hold? I look forward to completing my Diploma Level 3 qualification and to just keep doing the job to the best of my abilities. I hope that one day in the future, there may be more possibilities for advancement within the company and until that time I will continue to develop my knowledge and pass this on to new starters.

What advice would you give to someone hoping to do the job you do? This is a great career move, most of the time the job is straight forward and enjoyable, if  you ever  face a problem in your clients home that you’re unsure of, even after all the training you receive, you just pick up the phone and there’s always someone on the other end to offer advice and support.  It’s definitely not all cups of tea and chats, it involves listening to and giving as much care and support and help to your clients as possible, just as if they were a member of your own family.

If you’ve got respect for the elderly and disabled, are able to work well as part of a team in various situations, and you want to feel like you’ve really achieved something at the end of each day, then this might just be the role for you.

Adam’s favourite pastime is – spending time making memories with my son.