Rhyl Journal Feature August 20th 2014



MICHAEL PHILLIPS CARE AGENCY LTD have provided quality homecare services in North Denbighshire for over 18 years.  Their support workers provide consistently high levels of care with an emphasis on ensuring that independent living and flexible lifestyles are maintained.  All staff hold an Enhanced Disclosure (CRB/DBS) and take part in the company’s intensive in house training scheme which provides the various skills to enable them to confidently provide all aspects of support in your own home.  We spoke to their Managing Director Ms.Karen Hughes who said:

“We are dedicated to all our clients and staff and are proud to have won numerous awards in recent years.  We don’t have any hidden extra costs, which is important when clients are trying to obtain their care on a budget, they want to know exactly what their costs will be, with no hidden extras for the little things we are expected to provide anyway as a condition of our regulations.  I’ve provided a list of our costs below and an idea of what is provided for free to all our clients”.

Below is a list of costs for one carer attending, though double handed calls can be provided for manual handling and hoist purposes.

1 hour   £13.25
¾ hour  £10.83
½ hour  £9.05
¼ hour  £5.42
Mileage only charged on shopping / accompanying calls at £0.35p per mile.

Michael Phillips Care Agency Ltd don’t charge for the following:
Time spent receiving telephone calls to the office during the day or to the emergency out of hours phone.
All visits for initial introduction to agency.
All subsequent visits by senior representatives from Michael Phillips Care Agency Ltd, such as Private Client Reps, Quality Reps or Care Managers for whatever reason.
Retainer fees are not charged on any private packages under any circumstances.
No extra charge for Bank Holidays or Weekends.
No charge for calls cancelled, whether one off cancellations or hospital admissions.
No charge for re-assessment following discharge.
No mileage charge for carers to travel to and from your home.


CALL US NOW (01745-350923) for a no obligation quote…..If you need a little help to make your life a little easier, and ask for Marie, our Private Client Representative.

You can also find the links on our website to facebook and twitter.



If you are a prospective new client, or looking at possible hospital discharge, change of care provider or a past client wishing to return to our services due to recent ill health, please read the following information.

To ensure that you can utilise our award winning services, whether you are a private client or otherwise, please RING US DIRECT for more information, and we will be able to to tell you if we have availability  and at what times. If you want our service provision , we will do our utmost to provide you with the availability you require.

Tel: 01745 350923

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